Ingage: Customer Success Manager

Corporation Description

We know exhibits are usually static, monotonous and are unsuccessful to construct engagement. In actuality, a whole bunch of hundreds of dollars in enterprise enterprise are lacking when the viewers checks out seconds right into a pitch. This opens the doorway for rivals to swoop in and steal your consumers. Ingage delivers the story of your services or products, service or idea to lifetime with interactive exhibits. At Ingage, we imagine that, when your story involves lifetime, individuals immediately remedy. 

Situation Summary

In this position, you may be answerable for all facets of the purchaser marriage post-sale and everywhere in the purchaser lifecycle. You will come to be the shopper’s key problem of pay money for and their reliable advisor by essential them by a constructive onboarding data and providing ongoing training to ensure their adoption and accomplishment with Ingage.

You will get the job executed intently with our Sales, Products and Guidance groups to share learnings and insights from consumers and ship normal ideas and reporting to help optimize our purchaser accomplishment processes for purchaser satisfaction, retention and growth.

Important Features

  • Value Targeted: Consider the ROI of means expended and incremental profit produced from our motion.
  • Trouble Solver: Curious to completely have an understanding of troubles and select initiative to request treatments and ensure we’re driving profit for the enterprise.
  • Consumer Driven: Relentless focus on the whole data everywhere in the purchaser journey.

You Will

  • Be the important thing problem of pay money for for our clients 
  • Operate intently with the Sales crew to simply onboard new consumers to the Ingage Suite
  • Control the onboarding curriculum and ship normal ideas to administration on enhancement suggestions
  • Control the Consumer Achievement Hubspot process
  • Control all e mail and cellphone communication with consumers like calling consumers
  • Proactively acknowledge and have interaction with consumers depending on their tailor made well being and health
  • Report on purchaser well being and health and align with Sales on up-sell choices
  • Provide as a backup for our Guidance lead as desired
  • Escalate purchaser bugs and ingredient requests, functioning intently the services or products crew to have an effect on future releases.
  • Be skilled of launch schedules and launch content material
  • Organize, compose and deploy newsletters and services or products launch e-mails to consumers
  • Possess the services or products understanding base
  • Figure out and affirm choices for purchaser testimonies and references

Needs:

  • 2+ a number of years of information in a similar purchaser experiencing position in Consumer Achievement and/or Account Management
  • Excellent writing and verbal communication methods
  • Strong empathy for consumers and keenness for earnings and growth
  • Comprehension of software program and technological innovation with an eye fixed within the path of rewards to complete customers
  • Analytical and procedure-oriented mindset
  • Excellent organizational and time-administration methods to coordinate all through groups
  • Overall flexibility and comfort in a quick-paced setting with speedily shifting enterprise enterprise calls for
  • Willingness to decide on path and ideas
  • Favored: Practical expertise with Hubspot and JIRA
  • Favored: Former data with SaaS dependent treatments

Locale

Ingage has a dispersed workforce dispersed domestically within the United States and internationally. All employees get the job executed remotely. This posture will contain you to get the job executed east shoreline enterprise enterprise hours.

Payment

Ingage delivers a aggressive compensation deal commensurate with data and incentive compensation depending on effectivity.

Source connection

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