Remote Customer Success Specialist (Team Building Product)

QuizBreaker is a web based icebreaker quiz match that may assist maintain distant teams linked and engaged each 7 days. 

We’re looking out for a Client Good outcomes Specialist to hitch our group. We need to uncover one other particular person captivated with shopper help, who thrives on growing associations with consumers and who’s thrilled about signing up for a smaller enterprise with quite a lot of motion and accountability. 


We need you to turn into a QuizBreaker merchandise certified and a savvy shopper achievement chief who can allow present consumers develop their accounts.
You are going to be a trusted advisor for our consumers, doing the job by queries in our help channels, recommending learn how to improve buyer’s accounts, and growing high-excellent allow written content material (show display screen recorded movies and articles or weblog posts).

This is a full-time job. QuizBreaker is a distant bootstrapped enterprise with in the intervening time simply two cofounders and the occasional contractor. We are looking out for one more particular person to take care of the US timezone 9am-5pm Mon – Fri.


Function:
Whole-time (40hrs/7 days)
Spot: Remote – ideally North America as which is the place eighty 5% of our consumers are and which is the timezone you’ll be overlaying.

Pay out: $21/hour USD – $3360/month – $43,680/yr. 

  • Operate by our help queue, quickly and efficiently offering certified replies to queries from QuizBreaker consumers.
  • Glance quickly after incoming queries by the use of dwell chat for present consumers.
  • Actively do enterprise enterprise progress/income to develop particular person seats inside present suppliers utilizing QuizBreaker. 
  • Update and develop our allow and how-to guides within the understanding base.
  • Recording how-to movies that allow consumers turn into QuizBreaker business specialists
  • Operate with our group to make completely certain shopper opinions performs a vital job in our merchandise roadmap
  • Make enhancements to one thing. Your place description doesn’t cease with these bullet components. There is definitely additionally some web advertising and marketing jobs you may allow akin to social media and running a blog if time permits! 
  • You actually prefer to allow and are energised by fixing troubles for some others.
  • You’re an distinctive author and clear verbal communicator.  You’re fluent in English with an partaking, clear, and conversational tone.
  • You’re a go-getter. You make completely certain you get the place completed.
  • Be a indigenous English speaker with clear created and verbal communication
  • Have two+ years encounter in a distant shopper help job (earlier encounter in B2B SaaS is helpful)
  • Company income encounter could be extremely beneficial.
  • Applications you’ll be utilizing on the place: HelpScout, Idea, Stripe, Slack, etcetera. 
  • If quickly after three months KPI’s are remaining hit we’ll then make you a eternal give. This will then include a full fluctuate of added advantages akin to once-a-year carry out retreats, coworking space membership if needed, well being and health insurance coverage insurance policies stipend, paid out once-a-year depart and much more. 
You’ve obtained this significantly! We critically need to hear from you 🙂 

We are accepting packages on a rolling foundation until we uncover the perfect man or girl.

Supply backlink

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