WisePops: Customer Success Specialist

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Headquarters: Paris, France

URL: https://wisepops.com/

The mission
We’re in search of for someone who would be the 1st level of name for WisePops’ new customers and present clientele. You will make sure the onboarding data goes effectively for brand new customers and make assured present clientele get as loads profit as they’ll from our system.
Day-to-day duties
  • Control our help chat (US hrs), shortly and successfully offering specialist replies to questions from our customers [we get about five hundred questions/thirty day period]
  • Update and develop our allow and how-to guides
  • Take care of cellphone calls with prospects and shoppers 
  • Report greatest characteristic requests to the employees
Demands
  • You discuss English fluently and might discuss advanced ideas shortly
  • You can carry out autonomously with constrained enter from the remainder of the employees (essential discover: all different personnel are situated in Europe)
  • You’re empathetic and might put you in our customers’ footwear
  • You’re snug chatting with all types of individuals, from greatest executives to junior personnel
  • You normally go the added mile
Added advantages
Comprehensive-time job (forty hrs for each week)

💵 Competitive wage 
🌴 5 weeks of paid go away
🏢 Funds for co-working space
💻 Laptop laptop (Laptop or Mac)
Recruitment system
  • Choice part based on resume/penned questions
  • Complex bodily train
  • Interview with Greg (Head of Progress)
  • Interview with Ben (CEO & Founder) 

To use: https://weworkremotely.com/remote-jobs/wisepops-shopper-achievement-professional

Resource hyperlink

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