Close: Customer Support Executive – Western/Central Europe (100% Remote)

About Us 

At Near, we’re creating the earnings dialog platform of the long run. With our roots as the beautiful first earnings CRM to include designed-in contacting, we’re primary the business in the direction of eradicating handbook procedures and aiding companies to close extra specials – faster. 

Given that our founding in 2013, we’ve developed to grow to be a financially rewarding, 100% globally dispersed group of 40 higher-undertaking, happy individuals which can be dedicated to creating an answer our clients take pleasure in.

We are hiring a Shopper Support Govt to help us give an distinctive assist expertise to our clients. Sign up for a gaggle that has been functioning remotely for six+ a very long time. 

About The Role 

As a Shopper Support Govt, you can be accountable for managing help inquiries throughout European enterprise enterprise a number of hours. You can be reporting to the Supervisor of Shopper Support (Joseph Sterner). Our “help stack” consists of Assist Scout, Sift, Stripe, Twilio, Plivo, Guru and Asana.

This operate entails a better quantity of independence and fast duty. Our principal focus is the help ticket queue, nonetheless additionally, you will be accountable for primary private jobs/initiatives exterior of the queue because the need arises.

You’re relaxed functioning in a quickly-paced distant pure setting with a compact and gifted group the place by you is likely to be supported in your endeavours to enhance professionally. You are geared up to handle your time very nicely, speak appropriately and collaborate in a very dispersed pure setting. 

You are anybody that has a healthful notion of curiosity who enjoys taking issues apart and inserting them again once more collectively.


Specifications

  • Bodily primarily based in Western or Central Europe, with a sturdy alternative for (BST/CEST)
  • Substantial-amount of proficiency within the English language, every composed and verbal
  • Practical expertise functioning in a distant functionality
  • two a very long time expertise functioning in a client going by way of operate (earnings, help, hospitality, and so on.)


Wonderful to haves

  • Direct help expertise
  • Technological/coding expertise (This consists of VoIP, electronic mail, neighborhood administration, APIs, and so on)
  • Deep consciousness of SaaS + CRM panorama (Professional consumer of different earnings platforms, or plans repeatedly built-in with Near)


Key Responsibilities

  • React to shopper help tickets and take help cellphone calls throughout Western/Central European enterprise enterprise a number of hours (BST/CEST)
  • Escalating difficulties to senior help staff and engineering as mandatory
  • Fraud avoidance/detection
  • Billing reconciliation 
  • Creating bug reviews
  • Coordinating with Good outcomes to offer further help to massive clients
  • Preserving help coronary heart documentation and creating written content material for brand new/updated options


Why do the job with us?

  • Culture on-line video 💚
  • Our story and group 🚀
  • Glassdoor Reviews 
  • 100% remote-first group for round six a very long time (we really feel in trust in and autonomy)
  • two x annual group retreats ✈️When we get began touring yet again )  (Lisbon retreat on-line video)
  • Competitive wage
  • seven weeks PTO (consists of company-huge winter getaway break up)
  • one thirty day interval paid out sabbatical instantly after 5 a very long time
  • Parental depart (10 wks most necessary caregiver / 4 wks secondary caregiver)
  • 99% charges paid out for distinctive health-related and dental safety, like an HSA resolution (US residents)
  • 401ok matching at 4% (US residents)
  • Dependent care FSA (US residents) 
At Near, everybody has a voice. We persuade transparency and coaching a skilled tactic to the do the job-spot. In typical, we actually do not have stringent procedures, we’ve suggestions. Perform/Lifestyle concord is a vital side of our company – we really feel you convey your best to do the job if you observe self care (whichever that seems to be like like for you). 

We happen from twelve nations and sixteen states a choice of gifted human beings loaded in numerous backgrounds, life and cultures. 2 occasions a 12 months we meet up with up someplace near your complete world to commit time with 1 a further. We see these retreats as an choice to fortify the social fiber of our local people. This group is rising in additional methods than 1 – we’ve simply these days launched 11 infants (and counting!).

Unanimously, our favorite and most impactful worth is “Build a residence you want to reside in.” We try to make choices which can be real for our company. At Near, we’ve a better care aspect for 1 a further, in incomes an nice resolution and championing the achievements of our clients.  

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