Shogun: Support Specialist

Shogun, a webpage builder and optimization system for eCommerce outlets. We have over 10,000 energetic having to pay purchasers, and we’re making able to launch a brand new merchandise in 2020 (you’ll be able to undergo extra in Tech Crunch).
Our teams are totally dispersed and world (check out our workforce webpage)! We don’t have any enterprise, so we’re on the lookout for workforce members which are relaxed with and impressed by the possibility to do the job remotely. “
We need to embrace a Assistance Specialist to our highly-reviewed assist workforce! As part of our workforce, you’ll do the job with prospects to response their ideas, handbook them by discovering out our app, and help acknowledge & resolve considerations they might maybe be going via with their web pages.
Grow to be a correct professional at our app, then help consumers do the very same! 🙂
The specific particular person on this job will primarily be masking North American enterprise enterprise hrs. The biggest demand in our assist quantity is in between 8am-10pm EST. We are on the lookout for distant workforce members who’re eager to do the job shifts all via these hrs.
  • Supply New Consumer Instruction: Welcome new consumers and ship full solutions to ideas that will maybe come up as they perceive the app
  • Troubleshoot: Talk with consumers to understand the considerations they are going via, and provides updates in a useful & effectively timed method.
  • Manage Coverage: Enable our assist workforce and consumers by masking chosen “time blocks” all via which you’ll be checking live chat and e mail for inbound messages from consumers
  • Conduct Case Escalation: Collaborate with Technological Assistance workforce members to escalate code-relevant threads or alternative bugs.

You Have…

  • three+ a few years of working expertise undertaking shopper assist for a Usa based totally tech enterprise, ideally a software program program enterprise.
  • Fluency within the English language demonstrated in communication and creating competencies.
  • Overall flexibility with working odd hrs on a set routine (depending on spot).
  • A safe, higher-pace web relationship.
  • Working expertise developing an internet site with Wix, Squarespace, WordPress, Weebly, and lots of others.
  • Operating consciousness of Shopify
  • Standard comprehension of HTML and CSS
  • A beautiful mindset and motivation to help women and men 🙂

We Offer you

  • Aggressive fee
  • A extremely expert and targeted workforce that’s pleasurable to do the job with.
  • Distant do the job – We are a totally dispersed workforce that operates from wherever with wonderful web.

Our Values

  • Do the job within the open up: Run with increased integrity and select what’s correct over what’s uncomplicated. Be clear as a enterprise and with each single different.
  • Persons are Persons: Deal with oneself, colleagues, and prospects with dignity, empathy, and regard. Start off from a presumption of constructive intent.
  • Earn and increase collectively: Strive to be the simplest, independently and as a workforce. Assistance and persuade each single different. Look for prospects for development.
Shogun helps workplace selection and doesn’t discriminate on the idea of race, colour, faith, gender id/expression, nationwide origin, age, armed service help eligibility, veteran place, sexual orientation, marital place, bodily or psychological incapacity, or every other protected class

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