Shogun: Technical Support Specialist

We Are…

Shogun, a web page builder and optimization platform for eCommerce shops. We have over 10,000 energetic paying purchasers, and we’re making ready to launch a brand new product in 2020 (you may learn extra in Tech Crunch).
Our groups are totally distributed and international (try our crew web page)! We don’t have any workplace, so we’re on the lookout for crew members which are snug with and motivated by the chance to work remotely. “
We want to add a Technical Support Specialist to our crew! You’ll work with clients to determine and resolve front-end points they’re experiencing with their pages. You’ll even be testing, documenting, and reporting discovered bugs to our Engineering crew. This position is good for a front-end net developer with a watch for troubleshooting.

Working Hours…

The particular person on this position will primarily be masking North American enterprise hours. The highest demand in our help quantity is between 8am-10pm EST. We are on the lookout for distant crew members who’re prepared to work shifts throughout these hours.

In this position you’ll…

  • Help with User Interaction: Communicate with customers to know the problems they’re experiencing, and supply updates in a pleasant & well timed method.
  • Troubleshoot: Diagnose customers’ front-end technical points. Identify potential conflicts from themes or different apps and supply fixes to resolve them when attainable. Escalate potential bugs and back-end points for our Engineering crew to resolve.
  • Maintain Coverage: Help our help crew and customers by masking sure “time blocks” throughout which you’ll be monitoring stay chat and e-mail for when our customers write in to report technical points.
  • Collaborate: Work with the Support crew to speak identified bugs, brainstorm tough points, and deal with technical points escalated by our common help specialists. Work with the Engineering crew to report discovered bugs.

You Have…

  • 4+ years of expertise HTML, CSS3, JavaScript/jQuery, and Liquid. Solid grasp of responsive net design (RWD).
  • Fluency within the English language; demonstrated in communication and writing expertise.
  • Flexibility with working odd hours on a set schedule (depending on location).
  • A secure, high-speed web connection.


  • Experience constructing a web site with Wix, Squarespace, WordPress, Weebly, and so forth.
  • Working information of Shopify, particularly theme modifications!
  • Basic understanding of HTML and CSS
  • An incredible perspective and need to assist individuals & remedy issues 🙂

We Offer

  • Competitive compensation
  • A extremely expert and devoted crew that’s enjoyable to work with.
  • Remote work – We are a totally distributed crew that works from wherever with good web.

Our Values

  • Work within the open: Operate with excessive integrity and select what’s proper over what’s straightforward. Be clear as an organization and with one another.
  • People are People: Treat your self, colleagues, and clients with dignity, empathy, and respect. Start from a presumption of constructive intent.
  • Win and develop collectively: Strive to be one of the best, individually and as a crew. Support and encourage one another. Seek alternatives for development.
Shogun helps office variety and doesn’t discriminate on the premise of race, coloration, faith, gender id/expression, nationwide origin, age, navy service eligibility, veteran standing, sexual orientation, marital standing, bodily or psychological incapacity, or another protected class

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